Last updated: 14th September 2025

Hammerhead Hydraulics (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Name, business name, and contact details (phone number, email, address)

• Billing and payment details

• Information relating to your hydraulic service requests

• Website enquiry form submissions

• Any other information you provide to us in the course of doing business

We may also collect non-identifying information such as website usage data through cookies and analytics tools.

2. How We Collect Information

We collect personal information when you:

• Contact us via phone, email, or our website

• Request a quote, booking, or service

• Engage with us on social media

• Make a payment or provide billing information

3. How We Use Your Information

We use your information to:

• Provide hydraulic services and respond to enquiries

• Issue quotes, invoices, and process payments

• Manage customer accounts and service records

• Improve our services and website functionality

• Comply with legal and regulatory obligations

• Send service updates, reminders, or promotional material (you may opt out at any time)

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

• Our employees, contractors, or service providers where necessary to deliver our services

• Third-party suppliers (e.g., for parts or fittings)

• Professional advisors (e.g., accountants, insurers, legal representatives)

• Government authorities if required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission over the internet or storage system is completely secure.

6. Access & Correction

You have the right to request access to your personal information we hold and to request corrections if the information is inaccurate, out-of-date, or incomplete.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve functionality and measure performance. You can disable cookies in your browser, but some features of our site may not function properly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Hammerhead Hydraulics - Zac Johnson
0419 958 640
zac@hammerheadhydraulics.com